Thursday, December 3, 2009

Breakfast at Denny's

We hear it as soon as we open the door.
"You have a good day now!" "Can I get you more coffee?"
Americans have always been good at service. They seem to like their jobs. They seem very happy to bring you food, keep you happy and take your money for it. As well they should.
"Denny's" in Bakersfield, California was full. Every table. Every booth. When you walk into a place like this for a good breakfast, you know they are doing something right.
We are taken to a clean table and promptly have a cup of coffee put in front of us.
I want granola and fruit. It is new on the menu and seems tied in with a bigger breakfast item.
Our waitress explains that the granola will cost me $2.95 and the fresh fruit $3.95 if I don't take the bigger breakfast item. I say okay.
Merv orders his breakfast. She looks at him with a smile. "Sir, if you make a small adjustment to your order, your wife can get her granola for 49 cents and her fruit for 59 cents! We'll just make it all one order."
We are very happy with this and away she goes.
The breakfast is delicious.
And somehow they have figured out how to keep you happy without constantly being in your face. They put a thermos of coffee on your table. They slip in and out the odd time, adjusting this or that, but never do you feel put upon or pestered.
A friend said this was because jobs are so hard to come by here, that they have to do all this to keep their jobs.
I don't agree with him. We have been in the U.S. many times, and many years ago. This service style was around then, and is exactly the same now.
In Canada, service people often make you feel that they wished they were anywhere but there. That life dealt them a bad blow when they had to resort to "waiting on tables".
Not Americans. They wish you a "good morning", give you their opinion of whatever comes up in the conversation, make sure that you get the kind of order that you want, and send you on your way with a cheery "See you again!"
I like that.

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